Refund policy

At Stitched by Tanna, all sales of extensions and wigs are final. Due to the nature of our products and for hygiene and quality control purposes, we do not offer refunds or exchanges. We strongly encourage customers to carefully review all product descriptions, sizing information, and order details before completing a purchase.

 

 

Customers are responsible for ensuring they select the correct lengths, textures, lace options, and wig sizes when placing their order. If purchasing a custom wig, it is also the customer’s responsibility to provide accurate head measurements at the time of purchase.

 

 

In the event of an error on our part, such as receiving the wrong item, we are committed to resolving the issue promptly and appropriately.

 

 

We kindly ask that you inspect your order immediately upon delivery. If your item arrives defective, damaged, or incorrect, please contact us within 24 hours of receiving your order with clear photos and your order number so we can review the issue.

 

 

If you believe there is an issue with your order, do not cut the lace, install, wear, wash, or alter the wig in any way. The product must remain in its original condition for us to review and address the concern. Cutting the lace or altering the unit in any way will void eligibility for review or resolution.

 

 

Reports submitted after the 24 hour window will not be eligible for review, replacement, or resolution.

 

 

Please note the following items cannot be returned or exchanged:

• Wigs or bundles that have been worn, installed, altered, brushed, combed, washed, cut, colored, or chemically processed
• Custom wigs made to the measurements provided at checkout
• Items without the original packaging, tags, or hair net

 

 

Stitched by Tanna reserves the right to refuse any claim that does not meet the conditions listed above.

 

By completing a purchase on our website, you acknowledge and agree to all store policies, including our no refund and no exchange policy.