Everything you need to know before (and after) you order. Can't find your answer? We're always happy to help — see Contact Us.
Quick answer: when will my wig ship?
Signature Remakes (made to order): ship within 7–14 business days. Ready-to-ship wigs: ship within 2–4 business days. Business days are Monday–Friday and don't include weekends or holidays.
Orders & Shipping
What is a Signature Remake?
A Signature Remake is a made-to-order version of the wig pictured. Tanna personally constructs each one on a sewing machine after you order, using the length, lace, and cap size you choose on the product page. The photos show the style and color; your wig is made to match.
How long until my wig ships?
Signature Remakes: 7–14 business days of production before shipping.
Ready-to-ship wigs: 2–4 business days before shipping.
Production starts once your order is paid and your Purchase Authorization Form is complete. Carrier transit time is separate.
Which carrier do you use?
We primarily ship with UPS. If UPS isn't available for your address or shipping method, we may use another trusted carrier.
How will I know when my order ships?
You'll get a shipping confirmation email with your tracking number the moment your wig ships.
Wigs, Options & Sizing
Are your wigs glueless?
Yes! Every Stitched By Tanna wig is glueless, with an adjustable elastic band for a secure, comfortable fit — no daily glue needed.
Do your wigs arrive ready to wear?
Yes. Every wig arrives styled, with bleached knots and a natural-looking hairline. The lace arrives uncut so you can customize it to your hairline.
What can I customize?
On each product page you choose your length, your lace (5x5 HD closure, 6x6 HD closure, or 13x4 HD frontal), and your cap size. The price updates as you select your options. Some bob styles are available in shorter lengths only — this is noted on the product page.
How do I choose my cap size?
Measure around your head, then select the matching cap size on the product page. Not sure how?
👉 Watch: How to Measure Your Head for a Wig
Please double-check your selection before ordering — Stitched By Tanna isn't responsible for fit issues caused by an incorrect size selection or measurement.
Not sure which wig to choose?
Book a free 1:1 Virtual Wig Consultation and we'll help you pick the perfect style, length, and lace for your look.
What comes with my wig?
Your wig arrives styled and ready to wear, with a satin storage bag and your selected complimentary wig accessories.
Can I color or bleach my wig?
Our virgin human hair can be professionally colored. We recommend having any chemical service done by a licensed professional. Altering your wig may affect eligibility for future repair services.
Services
Do you offer wig services?
Yes! Wig Spa (wash, condition & restyle), Wig Customization, Wig Construction, and Closure Replacement are available. Book any service right on our site in the Book a Service collection.
How do services work?
Services are mail-in: book your service, mail your wig in using the instructions on the service page, and we'll mail it back to you once it's done. Turnaround times are listed on each service page and don't include shipping time. Local appointments are available for select services by booking through our site.
Returns, Issues & Cancellations
Can I return or exchange my wig?
Because every wig is custom made, all sales are final. Please review our Refund Policy before ordering.
What if there's an issue with my wig?
Contact us within 48 hours of delivery with your order number, clear photos, and a short description. The wig must be unworn with the lace uncut so we can review it. This reporting request does not limit rights available under applicable law.
Can I cancel my order?
Orders can't be canceled once production has begun. If you need to request a cancellation, contact us right away — requests aren't guaranteed.
Order Verification
Why do I need to complete a Purchase Authorization Form?
To protect every order from fraud, the person who paid completes a short Purchase Authorization & Order Verification Form within 2–3 business days after purchase, including a photo ID upload. You may cover your ID number, date of birth, address, signature, and barcode — only your full name and photo need to be visible. If someone else paid, they complete their own form. Orders without verification may be delayed, held, or canceled with any refund required by law. Never upload payment card photos, full card numbers, CVV codes, or Social Security numbers. This doesn't waive payment-dispute rights.
Wig Care
How should I care for my wig?
- Gently detangle before and after each wear
- Use sulfate-free hair products
- Store your wig on a mannequin head or in the satin bag provided
- Always use heat protectant with hot tools
- Book a Wig Spa when she needs a refresh
How often should I wash my wig?
For most customers, every 2–4 weeks or after heavy product buildup.
New Collections
How can I shop new drops before everyone else?
Join our email list on the homepage for early access to new collections, restock alerts, and VIP shopping. Subscribers always get first access.
Still Have Questions?
Email: info@stitchedbytanna.com
Phone: (601) 397-9373
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST. Please allow 1–2 business days for a reply.