Frequently Asked Questions
Welcome! We've answered our most commonly asked questions below. If you need additional assistance, we're always happy to help.
Orders & Shipping
How long does shipping take?
Ready-to-Ship Wigs: Orders are processed within 2–5 business days before shipping.
Pre-Order & Custom Wigs: Please allow 7–14 business days for production before your order ships.
Shipping time is separate from processing time.
Which shipping carrier do you use?
We primarily ship all orders through UPS. If UPS is unavailable for your shipping address or selected shipping method, we may use another trusted carrier.
How will I know when my order ships?
Once your order has shipped, you'll receive a shipping confirmation email with your tracking information.
Wigs & Sizing
Are your wigs glueless?
Yes! Every Stitched By Tanna wig is a custom-constructed glueless unit designed for a secure, comfortable fit without the need for glue.
Are the knots bleached?
Yes. Every wig includes professionally bleached knots, customized lace, and a natural-looking hairline for a realistic finish.
How do I choose the correct wig size?
The cap size for each Ready-to-Ship wig is listed in the product description.
For custom wigs, you are responsible for providing accurate head measurements when placing your order.
Not sure how to measure your head?
👉 Watch How to Measure Your Head for a Wig
(Hyperlink this text to: https://www.youtube.com/shorts/ST9jcV-8VOE)
Providing accurate measurements helps ensure your custom wig fits comfortably and securely.
What if I order the wrong size?
Customers are responsible for selecting the correct wig size and providing accurate head measurements.
Stitched By Tanna is not responsible for wigs that do not fit properly due to an incorrect size selection or inaccurate measurements provided at the time of purchase.
Can I color or bleach my wig?
Our human hair wigs can be professionally colored. However, we recommend having any chemical services performed by a licensed professional. Altering your wig may affect eligibility for future repair services.
Returns & Cancellations
Can I return or exchange my wig?
Due to the custom nature of our products, all sales are final.
We do not offer refunds, returns, or exchanges.
Please review our Refund Policy before placing your order.
My order arrived damaged. What should I do?
Please contact us within 24 hours of delivery with:
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Your order number
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Clear photos of the item
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A brief description of the issue
We'll review your claim as quickly as possible.
Can I cancel my order?
Orders cannot be canceled once production has begun.
If you need to request a cancellation, please contact us immediately. Cancellation requests are not guaranteed.
Appointments & Services
Do you offer consultations?
Yes! We offer both virtual and in-person consultations to help you choose the best wig for your lifestyle, head size, and desired look.
👉 Book Your Consultation
(Hyperlink this text to your consultation booking page.)
Do you offer wig maintenance and repairs?
Yes! We offer professional maintenance, styling, and repair services to help extend the life of your wig.
👉 Book Your Repair Appointment
(Hyperlink this text to your repair booking page.)
Where are you located?
Stitched By Tanna is located in Clinton, Mississippi.
Our studio is by appointment only.
For the privacy and safety of our clients, the exact studio address will be sent after your appointment has been booked and payment has been received.
Payments
Do you offer payment plans?
Yes! Flexible payment options are available at checkout through eligible Buy Now, Pay Later providers.
Which payment methods do you accept?
We accept all major credit and debit cards along with the payment methods offered through Shopify at checkout.
Wig Care
How should I care for my wig?
To help your wig last as long as possible, we recommend:
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Gently detangling before and after each wear.
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Using sulfate-free hair care products.
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Storing your wig on a mannequin head or in the satin bag provided.
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Avoiding excessive heat without a heat protectant.
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Scheduling routine maintenance to keep your wig looking its best.
How often should I wash my wig?
This depends on how often you wear it. For most customers, washing every 2–4 weeks or after heavy product buildup helps maintain the quality and longevity of the hair.
New Collections
How can I shop new collections before everyone else?
Join our email list through the subscription form on our homepage to receive:
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Early access to new collections
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Exclusive restock notifications
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New product announcements
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VIP shopping opportunities
Subscribers always receive access before the general public.
Still Have Questions?
We're happy to help!
Email: info@stitchedbytanna.com
Phone: (601) 397-9373
Business Hours
Monday–Friday: 9:00 AM – 5:00 PM CST
Please allow 1–2 business days for a response.
We appreciate your support and look forward to helping you find your perfect wig!