Refund Policy

 

At Stitched By Tanna, each wig is made with care and attention to detail. Due to the custom nature of our products, please review our refund policy before placing your order.

 

All Sales Are Final

All sales are final. We do not offer refunds, returns, or exchanges on wigs, hair products, or services.

 

Order Issues

If your order arrives damaged or you believe you received the wrong item, please contact us within 24 hours of delivery.

To help us resolve the issue as quickly as possible, please include:

• Your order number

• Clear photos of the item

• A brief description of the issue

Requests made after 24 hours of confirmed delivery may not be eligible for review.

 

Wig Sizing & Fit

It is the customer's responsibility to carefully review all product descriptions and select the correct wig size before placing an order.

For custom wig orders, customers are responsible for providing accurate head measurements at the time of purchase to ensure the best possible fit.

If you are unsure how to measure your head, please click here to watch our step-by-step measurement tutorial before placing your order.

 

Stitched By Tanna is not responsible for wigs that do not fit properly due to an incorrect wig size selected by the customer or inaccurate head measurements provided at the time of purchase.

 

Lace & Product Condition

To be eligible for review, the wig must:

• Be unworn

• Have the lace completely uncut

• Be in its original condition with all tags attached.

Items that have been worn, altered, washed, styled, cut, colored, or otherwise modified are not eligible for review.

 

Cancellations

Orders cannot be canceled once production has begun. If you need to request a cancellation, please contact us as soon as possible. Cancellation requests are not guaranteed.

 

Refused or Returned Packages

If a package is refused or returned due to an incorrect address provided by the customer, the customer is responsible for any additional shipping fees required to reship the order.

 

Chargebacks

If you have an issue with your order, please contact us first so we have the opportunity to resolve it before initiating a chargeback.

 

Contact Us

If you have any questions regarding your order or our policies, please contact us:

Email: info@stitchedbytanna.com
Phone: (601) 397-9373

 

We are committed to providing exceptional customer service and will respond as quickly as possible during normal business hours.