Every Stitched By Tanna wig is carefully made and prepared before it leaves our studio. Here's exactly what to expect after you order.
Signature Remakes (made to order): ship within 7–14 business days
Ready-to-ship wigs: ship within 2–4 business days
Business days are Monday–Friday and don't include weekends or holidays. Processing time is separate from carrier transit time.
Processing Times
Signature Remakes
Each Signature Remake is personally constructed by Tanna on a sewing machine after you order, using the length, lace, and cap size you select. Please allow 7–14 business days for production before your wig ships. Production begins once your order is paid and your Purchase Authorization Form is complete.
Ready-to-Ship Wigs
Ready-to-ship wigs are processed and shipped within 2–4 business days.
Shipping & Tracking
We primarily ship with UPS. If UPS isn't available for your address or shipping method, we may use another trusted carrier. You'll receive a shipping confirmation email with tracking as soon as your wig ships. Transit times are set by the carrier, and delivery estimates aren't guaranteed. Once shipped, please keep an eye on your tracking.
Shipping Address
Please double-check your shipping address at checkout. If you notice an error, contact us immediately — we can't change the address once an order has shipped.
Lost, Stolen, or Delayed Packages
If a package is lost, delayed, stolen, or marked delivered but not received, contact us promptly. We'll review the tracking and delivery details and help with carrier inquiries and claims. Nothing in this policy limits rights provided by applicable law.
Damaged Packages
If your package arrives damaged, take photos of the packaging and contents and contact us within 48 hours of delivery so we can investigate. This requested reporting window does not limit applicable legal rights.
Order Verification
For all wig purchases, the person who paid must complete our Purchase Authorization & Order Verification Form within 2–3 business days after purchase, including a government-issued photo ID upload, before the order can be processed. If someone else paid, that person completes their own form. You may cover your ID number, date of birth, address, signature, and barcode — only your full name and photo need to be visible. Do not upload payment card photos, full card numbers, CVV codes, or Social Security numbers. Missing verification may delay processing or result in a hold or cancellation, with any refund required by applicable law. Verification information is collected through Jotform and handled under our Privacy Policy. This doesn't waive payment-dispute rights or guarantee chargeback prevention.
Questions?
Check our FAQs or reach out — we're happy to help.
Email: info@stitchedbytanna.com
Phone: (601) 397-9373