Shipping Policy
At Stitched By Tanna, every wig is carefully prepared before it leaves our studio. Please review our shipping policy before placing your order.
Processing Times
Processing time is separate from shipping time.
Ready-to-Ship Wigs
Orders are processed within 2–5 business days before shipment.
Pre-Order & Custom Wigs
Please allow 7–14 business days for production before your order ships. Production begins after full payment has been received.
Business days are Monday through Friday and do not include weekends or holidays.
Shipping
We primarily ship all orders through UPS to provide reliable and timely delivery. If UPS is unavailable for your shipping address or selected shipping method, we may use another trusted carrier.
Once your order has been processed, you will receive a shipping confirmation email with tracking information. Shipping times are determined by the carrier and are separate from our processing time. Delivery estimates are not guaranteed.
Tracking Your Order
Once your package has shipped, you are responsible for monitoring the tracking information provided by the carrier. Please ensure your shipping address is accurate before placing your order.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If you notice an error, please contact us immediately. Once an order has shipped, we are unable to change the shipping address.
Lost, Stolen, or Delayed Packages
Stitched By Tanna is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.
If you experience a shipping issue, please contact the carrier directly to file a claim. We are happy to provide any information needed to assist with the claims process.
Damaged Packages
If your package arrives damaged, please take photos of the packaging and contents immediately and contact us within 24 hours of delivery.
Questions
If you have any questions about your order or shipping, please contact us before placing your order. We're happy to help and want your experience with Stitched By Tanna to be seamless from checkout to delivery.
Email: info@stitchedbytanna.com
Phone-601-397-9373